1. Overview
2M Makina, a leader in material handling, safety solutions, and industrial equipment, partners with over 25 international brands to deliver innovative engineering solutions. Serving industries like defense, steel, and chemical manufacturing, 2M Makina is committed to quality, safety, and operational excellence.
- Client: 2M Makina
- Industry: Material Handling, Safety Solution, Industrial Equipment
- Services: AI Consulting Services, Custom AI Development
- Via: 2mmakina.com.tr
2. Challenge
As a forward-thinking organization, 2M Makina sought to explore how AI could optimize its operations and enhance its competitive edge. However, the company needed a structured roadmap to assess its readiness and identify areas where AI integration could bring the most value.
Operating in a competitive industrial solutions market, 2M Makina recognized the transformative potential of AI to streamline its complex operations, improve decision-making, and enhance customer satisfaction. However, the company faced key challenges:
1. Complex Operations:
With a diverse portfolio spanning material handling, safety, and industrial equipment, identifying areas where AI could deliver the most value was a complex task.
2. Data Fragmentation:
Data was collected across multiple systems but lacked standardization and integration, posing a barrier to leveraging AI effectively.
3. Operational Inefficiencies:
Manual processes in supply chain management, customer engagement, and equipment monitoring limited the scalability and agility of operations.
4. Navigating AI Adoption:
As an organization new to AI, 2M Makina required a structured approach to assess its readiness and develop a roadmap for implementation that aligned with its strategic goals.
3. Solution
To help 2M Makina leverage the transformative potential of AI, Dux8 Consulting conducted an in-depth AI Compatibility Audit and developed a tailored roadmap.
This strategic plan included nine custom AI projects designed to optimize operations, enhance customer interactions, and future-proof the company’s technological infrastructure. By addressing gaps in data management, process automation, and workforce readiness, the solution focused on aligning AI integration with the company’s business goals.
1. AI Maturity Assessment:
• Conducted a detailed evaluation of current operations, infrastructure, and data management capabilities.
• Scored their readiness in key areas like data quality, technological infrastructure, and process automation, identifying areas for improvement.
2. Custom AI Roadmap:
• Developed a nine-project roadmap, focusing on transforming critical operations through AI.
• Proposed initiatives included:
• A Proactive Maintenance Assistant to reduce downtime.
• A Video Avatar Project for customer training and technical education.
• An AI-enhanced Knowledge Management System integrating natural language processing (NLP) for instant access to critical information.
3. Infrastructure and Tools Optimization:
• Recommended server upgrades, including Python-based frameworks and AI libraries like TensorFlow and PyTorch, to support advanced AI models .
• Designed integrations for existing ERP and CRM systems to streamline data workflows and enable real-time AI-driven insights.
4. Employee Enablement:
• Designed targeted AI training programs to upskill the workforce, fostering a culture ready for digital transformation.
4. Results
The implementation of Dux8 Consulting’s tailored roadmap enabled 2M Makina to embark on its AI transformation journey with confidence. Key outcomes included operational efficiency gains, enhanced customer experiences, and a robust foundation for scaling AI-driven initiatives. Through innovative projects such as the Proactive Maintenance Assistant and AI-enhanced knowledge management systems, 2M Makina is now poised to lead the industrial solutions sector with cutting-edge technology.
1. Actionable AI Roadmap:
• Successfully delivered a nine-project roadmap for integrating AI into operations, addressing both immediate and long-term business needs.
• Highlighted high-priority initiatives, such as maintenance optimization and customer interaction enhancements, to accelerate ROI.
2. Operational Efficiency:
• Proactive Maintenance Assistant reduced technical downtime by enabling faster diagnostics and responses.
• Automated processes and improved data management eliminated 30% of manual workload.
3. Enhanced Knowledge Management:
• Designed a centralized knowledge system with WhatsApp integration for instant information retrieval, boosting team productivity.
4. Customer Experience Transformation:
• The Video Avatar Project created engaging, interactive educational content, improving customer understanding of technical solutions.
5. Future-Ready Infrastructure:
• Strengthened technological foundation with scalable server infrastructure and AI-ready systems, ensuring compatibility with future advancements.
By implementing these tailored AI strategies, 2M Makina is well-positioned to maintain its industry leadership, delivering innovative and efficient solutions to its clients.
